We want you to be completely satisfied with your purchase from our website. If for any reason you are not satisfied with your purchase, we offer a return and refund policy as outlined below.
Return policy:
- You may return your purchase within 30 days of delivery for a full refund
- The item must be unused, in its original packaging, and in the same condition as when you received it
- To initiate a return, please contact us at [insert contact information] with your order number and reason for the return
- You will be responsible for the cost of return shipping, unless the item arrived damaged or defective
Refund policy:
- Once we receive your return, we will inspect the item and process your refund within 5 business days
- Refunds will be issued to the original payment method used for the purchase
- Depending on your payment method and financial institution, it may take up to 10 business days for the refund to appear on your account
Damaged or defective items:
- If your item arrived damaged or defective, please contact us at
Email: [email protected].Phone: +1 607 214 0172.
Address: 41 Constance Street, London, E16 2DQ, United Kingdom. Working hours: (GMT+7), within 7 days of delivery
- We may ask you to provide photos of the damage or defect
- We will offer a full refund or replacement, including the cost of return shipping
Exchanges:
- We do not currently offer exchanges for items purchased on our website
- If you would like a different item, please initiate a return for the original item and place a new order for the desired item
Cancellations:
- You may cancel your order within 24 hours of placing it, by contacting us at
Email: [email protected].Phone: +1 607 214 0172.
Address: 41 Constance Street, London, E16 2DQ, United Kingdom. Working hours: (GMT+7).
- If your order has already shipped, you will need to initiate a return to receive a refund
Contact us:
- If you have any questions or concerns about our return and refund policy, please contact us at
Email: [email protected].Phone: +1 607 214 0172.
Address: 41 Constance Street, London, E16 2DQ, United Kingdom. Working hours: (GMT+7).
Thank you for shopping with us. We value your business and strive to provide excellent customer service.